Shipping policy

Shipping times to Contiguous Canada vary depending on your location and selected shipping speed.

 

Destination Country	Shipping Time (business days)
Contiguous Canada	7-10 Days
International	Not supported

 

Shipping Rate

We offer domestic free shipping within Contiguous Canada and do not ship internationally.

 

Shipping Location

There are special considerations when shipping to Alaska, Hawaii, and Puerto Rico.

Most items can be shipped to Alaska, Hawaii and Puerto Rico however certain restrictions may apply which include:

• Large and/or oddly shaped items may not be eligible for shipping.
• Hazmat - certain hazmat items (including but not limited to lithium batteries) are restricted from shipping to these areas.
• Address type - certain address types preclude shipping speeds, due to carrier capabilities.

Expedited and Priority Shipping isn't available for P.O. Boxes in Alaska, Hawaii and Puerto Rico. Certain addresses aren’t eligible to receive shipments at all and an error message will appear at checkout. Check the item's product detail page for eligibility and available shipping options. Available shipping options will appear at checkout when you enter a shipping address.

 

 Delivery Guarantee

We provide a guaranteed delivery promise. If you have not received your order delivery on time, please contact us at Ecomcanada@eureka.ca regarding order issues.

 Contact Information

If you have any questions or comments about this policy, please do not hesitate to contact us at:

Phone: 1-888-365-2230

Website:  https://www.eureka.com/ca/support/contact-us

Email: Ecomcanada@eureka.ca

 

Postal Address

EUREKA®

Attn: After Sales and Customer Service Management Office

Unit 108,

15 Allstate Parkway,

Markham,

Ontario, L3R 5B4