Make sure the charging cable is fully inserted into the port. The connector pin may move if you force the charging cable. Use a conductive tool to align the charging pin. Depending on the battery type, a fully discharged battery may require longer charging time.

When using this product for the first time, the vacuum cleaner's battery capacity may not be full. You must connect the AC adapter to fully charge the battery before using it.

It depends on the mode you want to use. The most powerful mode has more suction power, but also uses more energy, which reduces battery life.

The washable filter can be rinsed under running water. Let it dry completely before placing it back in the vacuum. Regular cleaning helps maintain suction power.

Rinse the washable filter every 2–3 months (or more often if you have pets or vacuum frequently). For best performance, replace the filter every 6–12 months, or sooner if it looks worn or no longer cleans well after rinsing.

Most Eureka vacuums require minimal assembly, such as attaching the handle or hose. All necessary tools and instructions are included in the box.

Eureka cordless vacuums can easily pick up both short and long pet hair. Regular cleaning of the brush roller is recommended to prevent hair from tangling, which could compromise the performance of the powerful brush.

Eureka cordless vacuum cleaners can be used on both high-pile and deep-pile carpets. We also recommend using our powerful mini-brush (not available on all models) for better cleaning results.

All Eureka cordless vacuum cleaners can vacuum large particles such as cat litter, bread crumbs, etc.

However, on some models, the front cover of the floor brush is designed to sit close to the floor, which may result in particles being pushed away but not vacuumed. We therefore recommend using a crevice brush to vacuum up large dirt particles.

There are a few things that can potentially cause low suction on your vacuum cleaner. Try the following steps:

1. Check the brush roller. Check whether the brush roller on the appliance rotates. You can tilt the vacuum cleaner sideways during use by locking it in the upright position and rotating the appliance downward until the handle presses against the floor. If the brush roller does not rotate, turn off the vacuum cleaner and unplug it from the electrical outlet.

You can also try turning the brush roller manually. If the brush is blocked, check for dirt or hair blocking the brush. If the brush roller rotates freely, the belt may need to be replaced. Most vacuum cleaners have a belt that should be replaced after prolonged use.

2. Check the filter. Check the filter to see if it needs to be cleaned or replaced. Using the vacuum cleaner without a filter will cause serious damage to the appliance's internal components.

3. Check whether the hoses are clogged. You can do this by checking the hose connection points to the vacuum cleaner for any large blockages. Try squeezing the hose and look for areas that aren't compressed.

Sometimes you'll see dirt or hair in these tubes. You can also try shaking the dirt out or using a blunt object to loosen it.

1. Open the filter cover of the dust container, which is located on top of the container.
2. Remove the foam filter from the dust container.
3. Wash the foam filter by hand.
4. Allow the filter to dry for 24 hours before reinserting it into the vacuum cleaner.

To clean the dust bin, turn off and unplug the vacuum, press the release button to remove the bin, and empty it into a trash can. Rinse with warm water if needed, let it air-dry completely for 24 hours, and then reattach it securely to the vacuum.

No, it is not designed for wet vacuuming. It is intended for dry debris only, such as dirt, dust, and pet hair.

It is recommended to clean the roller brush and roller brush cover after each use to keep them clean and well maintained.

To ensure proper maintenance and effective cleaning performance, periodically clean the brush roll and brush roll ends by removing any remaining string, hair, carpet fibers, and other debris.

We recommend using Eureka cleaning solution as your first choice. This creates less foam, which can help keep your floor clean and protect your machine from water leakage problems.

The Eureka Robot app is available from the App Store for Apple devices, and the Google Play Store for Android devices.

No. You do not need to connect your phone to the robot vacuum. However, to get the most functionality out of the unit, you will need to connect the app to the vacuum. This will give you access to scheduling, current operation status and alerts.

Yes. Once connected to the Eureka Robot app, you can connect the app to either Google Home or Alexa through their respective apps. Once connected, the vacuum will respond to voice commands.

Yes, Eureka vacuums typically come with a limited warranty ranging from 1 to 5 years depending on the model. Check your user manual or the Eureka website for warranty details specific to your vacuum.

If you are not completely satisfied, please contact us to return your product within thirty (30) days of receipt of shipment. Original shipping costs (if any) will be deducted from any refund amount except in the case of Defective Product.

Return Requirements
• Original receipt/ purchase proof (Order number if purchased online)
• Ensure the outer box is the original packaging
• Ensure the product is in good condition and all accessories are included
• Products can be only returned in the original country or region purchased
• Only items that have been purchased directly from Eureka.com/ca can be returned to Eureka

Please refer to our “Return and Refund Policy” for more details.

No. Eureka only accepts returns from individual consumers. Orders suspected of being made for resale may be refused or canceled.

To request a refund, please contact us at Ecomcanada@eureka.com to receive refund instructions.

If you receive a damaged or defective product, please contact us at Ecomcanada@eureka.com within thirty (30) days from the date of delivery.